Agents handle the routine work that slows your team down, so jobs keep moving even when everyone is busy. They replace the assistant: instead of a one-off conversation that ends when you close the chat, an agent keeps working on the tasks you give it.

What Agents can do

• Answer and book: Reply to new leads by text or chat, answer common questions, and book jobs right into open calendar slots.

• Follow up for you: Check in on estimates that haven't been approved and invoices that haven't been paid, on a schedule you choose.

• Keep customers updated: Send arrival times, delays, and job-complete messages automatically.

• Hand off when it matters: Pass tricky conversations to a CSR, with the full conversation attached.

• And more, made for your business: Tell an agent what you need in plain words, and change its instructions anytime as your business changes.